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Zendesk
The support desk for teams with volume
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What you'd pay
not verified yetFrom $19/agent/mo
What it is
Zendesk is the mature choice when support becomes a real department: ticketing, SLAs, routing, knowledge base and detailed reporting across email, chat, phone and social.
Best for
Support teamsHigh ticket volumeMulti-channel
- Omnichannel ticketing
- SLA and routing rules
- Knowledge base
- Detailed analytics
What we like
- Handles serious volume
- Deep reporting
- Mature integrations
Worth knowing
- Setup takes real effort
- Feels heavy for small teams
Alternatives to consider
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