Crisp

Flat-priced, EU-hosted omnichannel inbox with live chat, AI agent and knowledge base.

Free planFree trial · 14 daysEU hosting

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Facts verified Nov 2026. Spotted a mistake?

What you'd pay

verified Nov 2026

Solo

$45/mo

Team of 5

$95/mo

Flat

PlanMonthlyAnnual, per monthUnitIncluded

FreeMonthly: $0Annual, per month: —per workspace

· 2 seats
· Chat widget and shared inbox

MiniMonthly: $45Annual, per month: —per workspace

· 4 seats
· $5 of AI credits
· Email and chat inbox

EssentialsMonthly: $95Annual, per month: —per workspace

· 10 seats
· Omnichannel inbox
· Workflows and knowledge base

PlusMonthly: $295Annual, per month: —per workspace

· 20 seats, then $10 per extra agent
· Ticketing system
· White label

EnterpriseMonthly: —Annual, per month: —custom

· Custom terms

External ratings

verified Nov 2026

4.5 / 5

(207 reviews)

Capterra

4.6 / 5

(148 reviews)

Trustpilot

1.9 / 5

(56 reviews)

Our scores

Value5/5

Ease of use4/5

Depth4/5

Support3/5

Automation 4/5Omnichannel 5/5

What it is

Crisp is a French customer messaging platform that combines a website chat widget with email, WhatsApp, Instagram, Messenger and SMS in one shared inbox. Plans are priced per workspace rather than per seat and include a set number of seats. Higher tiers add workflows, a knowledge base, ticketing and the Hugo AI agent, which runs on AI credits.

Standout capability

Flat per-workspace pricing plus EU data hosting on every plan.

Best for

Startups and small SaaS teamsEcommerce storesEU businesses needing EU hosting

Website chat widget and shared inbox
WhatsApp, Instagram, Messenger and SMS
Hugo AI agent with credits
Knowledge base and workflows

Community sentiment

What people praise

Small teams like the flat workspace price, fast setup and having chat, email, WhatsApp and social messages in one inbox, with the AI agent taking repetitive questions off their hands.

What people complain about

Some long-time users report bugs, limited analytics and exports, a settings area that is hard to navigate and slow follow-up on bug reports; Trustpilot reviews are largely negative.

Source

Geo & compliance

Local-currency pricing: No
Regional pricing: Solo uses Mini ($45, 4 seats); team of 5 needs Essentials ($95, 10 seats). Yearly billing exists but no annual price is published. 50% discount for nonprofits and students.
EU data hosting: Yes
DPA available: Yes