Chatwoot

Open-source omnichannel support inbox you can use in the cloud or self-host.

Free planFree trial · 15 days

Visit Chatwoot

Own Chatwoot? or

Facts verified Nov 2026. Spotted a mistake?

What you'd pay

verified Nov 2026

Solo

$19/mo

Team of 5

$95/mo

Per seat

PlanMonthlyAnnual, per monthUnitIncluded

HackerMonthly: $0Annual, per month: —per agent

· Up to 2 agents
· 500 conversations per month
· Live chat only, 30-day history

StartupsMonthly: $19Annual, per month: —per agent

· All messaging channels
· Help center
· 300 Captain AI credits

BusinessMonthly: $39Annual, per month: —per agent

· Automation rules and voice
· 500 Captain AI credits

EnterpriseMonthly: $99Annual, per month: —per agent

· SSO and audit logs
· 800 Captain AI credits

External ratings

verified Nov 2026

4.5 / 5

(16 reviews)

Our scores

Value5/5

Ease of use3/5

Depth4/5

Support3/5

Automation 3/5Omnichannel 5/5

What it is

Chatwoot is an open-source customer support platform that brings website chat, email, WhatsApp, social DMs and other channels into one shared inbox. The cloud version is priced per agent and includes the Captain AI assistant on paid plans, while the MIT-licensed community edition can be self-hosted. Business and Enterprise plans add automation rules, voice, SSO and audit logs.

Standout capability

Open source and self-hostable, so you can keep full control of support data.

Best for

Technical startupsTeams wanting to self-hostWhatsApp-heavy businesses

Omnichannel shared inbox
Captain AI assistant and copilot
Help center on paid plans
API, webhooks and self-hosting

Community sentiment

What people praise

Users value having web chat, email, WhatsApp and social DMs in one inbox at a low per-agent price, plus the option to self-host the open-source edition and own their data.

What people complain about

Reviewers mention a less polished interface and reporting, occasional sync or notification hiccups on messaging channels, and real setup and upkeep effort when self-hosting.

Source

Geo & compliance

Local-currency pricing: No
Regional pricing: Personas use Startups ($19/agent); no annual price published. Extra AI credits $20 per 1,000. Self-hosted community edition is free.
EU data hosting: No
DPA available: No