Freshdesk

Ticketing help desk with AI agent, automations and SLAs for growing support teams.

Free trial · 14 daysEU hosting

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Facts verified Nov 2026. Spotted a mistake?

What you'd pay

verified Nov 2026

Solo

$19/mo

Team of 5

$95/mo

Per seat

PlanMonthlyAnnual, per monthUnitIncluded

GrowthMonthly: $23Annual, per month: $19per agent

· Ticketing, portal and knowledge base
· Automations and SLA management
· 500 one-time Freddy AI Agent sessions

ProMonthly: $66Annual, per month: $55per agent

· Custom roles and round-robin routing
· Freddy AI Copilot add-on ($29/agent)

EnterpriseMonthly: $107Annual, per month: $89per agent

· Skill-based routing
· Sandbox and audit log

Freshdesk Omni GrowthMonthly: —Annual, per month: $29per agent

· Adds live chat and messaging channels

External ratings

verified Nov 2026

4.4 / 5

(3,908 reviews)

Capterra

4.5 / 5

(3,494 reviews)

Trustpilot

1.5 / 5

(412 reviews)

Our scores

Value4/5

Ease of use4/5

Depth4/5

Support3/5

Automation 4/5Omnichannel 3/5

What it is

Freshdesk is Freshworks' ticketing help desk that turns email, portal and phone requests into tickets with routing, SLAs and automations. It includes a knowledge base, customer portal and the Freddy AI Agent, with 500 free AI sessions before paid packs. Live chat and messaging channels require the separate Freshdesk Omni plans.

Standout capability

Mature ticketing with SLAs, automations and a large marketplace at a low per-agent entry price.

Best for

Email-first support teamsSmall and mid-sized businessesTeams outgrowing a shared inbox

Ticketing with SLAs and routing
Customer portal and knowledge base
Freddy AI Agent and Copilot
Automations and canned responses

Community sentiment

What people praise

Reviewers say agents learn it quickly and that ticket assignment, canned responses and automations cut a lot of manual triage.

What people complain about

Users complain that AI sessions, Copilot and Omni add-ons push costs up, that complex workflows feel rigid, and Trustpilot reviewers focus on billing and cancellation problems.

Source

Geo & compliance

Local-currency pricing: Yes
Regional pricing: Personas use Growth on annual billing ($19/agent). Live chat needs Freshdesk Omni (from $29/agent annual).
EU data hosting: Yes
DPA available: Yes