Zoho CRM
Solo $14 · Team-5 $70/mo
G2 4.1 (2,957)
Highly customisable CRM with a free plan for three users and deep Zoho suite links.
Free plan
Free trial
Freshsales
Sales CRM with built-in phone, email and Freddy AI from Freshworks.
Free trial · 21 daysEU hosting
Own Freshsales? or
Facts verified Nov 2026. Spotted a mistake?
What you'd pay
verified Nov 2026Solo
$9/mo
≈ €9/mo
Team of 5
$45/mo
Per seat
PlanMonthlyAnnual, per monthUnitIncluded
GrowthMonthly: $11Annual, per month: $9per user
- · Contacts, accounts, deals
- · Visual sales pipeline
- · Built-in email and phone
ProMonthly: $47Annual, per month: $39per user
- · Multiple sales pipelines
- · Sales sequences
- · Territory management
EnterpriseMonthly: $71Annual, per month: $59per user
- · Custom modules
- · Audit logs
- · Sandbox
External ratings
verified Nov 2026Our scores
Value4/5
Ease of use4/5
Depth4/5
Support3/5
Pipeline 4/5Automation 4/5
What it is
Freshsales is Freshworks' sales CRM, combining contacts, deal pipelines, built-in email and phone, sequences and Freddy AI insights. It targets small and mid-sized sales teams that want an all-in-one tool, with the Growth plan at $9 per user per month billed annually and a 21-day trial. Pricing is shown in local currencies including EUR and GBP. Reviewers mention bugs and frustrating billing or cancellation experiences, and some features need the pricier Pro tier.
Standout capability
Built-in phone, email and AI insights on an inexpensive entry plan.
Best for
Small inside sales teamsFreshdesk customersTeams wanting built-in calling
- Visual deal pipeline
- Built-in phone and email
- Freddy AI deal insights
- Sales sequences on Pro
Community sentiment
What people praise
Users like the clean interface, having calling and email inside the CRM and the solid value of the entry plan for small sales teams.
What people complain about
Reviewers report bugs, weaker reporting than expected and frustrating billing or cancellation experiences, with some integrations locked to higher tiers.
Geo & compliance
- Local-currency pricing
- Yes
- Regional pricing
- Local-currency pricing shown for EUR, GBP, AUD and INR; add-ons extra (e.g. Freddy AI Agent $49 per 100 sessions).
- EU data hosting
- Yes
- DPA available
- Yes
What we like
- Low entry price
- Clean, modern interface
- Calling built in
Worth knowing
- Reported bugs and glitches
- Billing and cancellation complaints
- Key features need Pro
Alternatives to consider
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