Zoho CRM

Highly customisable CRM with a free plan for three users and deep Zoho suite links.

Free planFree trial · 15 daysEU hosting

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Facts verified Nov 2026. Spotted a mistake?

What you'd pay

verified Nov 2026

Solo

$14/mo

≈ €14/mo

Team of 5

$70/mo

Per seat

PlanMonthlyAnnual, per monthUnitIncluded

FreeMonthly: $0Annual, per month: $0per user

· Up to 3 users
· Leads, contacts, deals, tasks

StandardMonthly: $20Annual, per month: $14per user

· Sales pipeline and forecasting
· Workflow rules
· Custom dashboards

ProfessionalMonthly: $35Annual, per month: $23per user

· Blueprint process management
· Inventory management
· Validation rules

EnterpriseMonthly: $50Annual, per month: $40per user

· Zia AI
· Multi-user portals
· Advanced customisation

UltimateMonthly: $65Annual, per month: $52per user

· Enhanced storage
· Advanced BI analytics

External ratings

verified Nov 2026

4.1 / 5

(2,957 reviews)

Capterra

4.3 / 5

(7,008 reviews)

Our scores

Value5/5

Ease of use3/5

Depth5/5

Support3/5

Pipeline 4/5Automation 5/5

What it is

Zoho CRM is a full-featured sales CRM covering leads, deals, pipelines, workflow automation, forecasting and the Zia AI assistant. It suits small businesses that want room to grow, with a free edition for up to three users and paid plans from $14 per user per month billed annually. It connects natively to the wider Zoho suite and many third-party apps. The breadth comes at a cost: setup and advanced customisation take time, and reviewers report occasional bugs and slowness.

Standout capability

Enterprise-grade customisation and automation at small-business prices.

Best for

Growing small businessesTeams already using Zoho appsAdmins who like to customise

Free plan for up to 3 users
Workflow rules and Blueprint processes
Zia AI sales assistant
Sales forecasting and dashboards

Community sentiment

What people praise

Reviewers like how far it can be customised, the wide range of integrations and getting sales automation and analytics at a low per-user price.

What people complain about

Common complaints are a steep learning curve, a busy interface, occasional bugs or slowness and uneven support response times.

Source

Geo & compliance

Local-currency pricing: Yes
Regional pricing: Lower regional USD pricing shown for Africa (Standard $14 monthly / $9 annual per user); EUR prices match USD numbers.
EU data hosting: Yes
DPA available: Yes